24 HOURS RETURN POLICY
Pumpkart.com has an option of returning the item back within 24 hours of receipt. We would consider the following points before accepting the product back:
A pump cannot be returned once it has been used, oiled or greased. Please ensure that the product is in original condition and unused. You need to return the product with all price tags, original packing, labels and invoice.
At times, the outer packaging may appear to be damaged, but the actual product will be just fine in most of such cases. Get in touch with our customer care at 8288002026 (Mon to Sat 9AM to 7PM) within 24 hours of delivery if the product arrives damaged.
In case, you get a defective or damaged product from our side, we will return or replace it and bear the shipping cost also.
Pursue the following process for returning an item purchased on Pumpkart.com:
- Call us and provide your order details with your ID number.
- Our customer care executive will confirm about your the return request ASAP.
- The customer care executive will inform you about the product pickup process.
You can cancel your order before it has been shipped from our warehouse. This does not include items purchased on sale.
The points to be noted:
- To refund your amount Pumpkart.com issues a Cash voucher (store credit) or a different items in exchange, as per your request.
- It is advised that the return packets should be strong and adequately packaged so that there is no further damage to products during transit.
- Replacement of a product would be a subject to the availability of that particular product.
- Once eligibility is verified, please pack the item(s) securely and ship to following address: Grow India Ventures Pvt. Ltd., Plot No.449, Industrial Area Phase-2, Chandigarh-160002.
The product range includes heavy motors, water pumps and machines, etc., which may take an overall time of 20-25 days to get delivered depending upon your location and availability of the product. In some cases the delivery process can take extra time and you may need to pay some special delivery charges also which will be notified in advance.
Toll Charges/Entry Tax/ State Tax
During the return of the product, all Toll Charges/Entry Tax/ State Tax are incurred by the customers.
Products purchased under sale or heavy discount options are not eligible for change / return.